Hassle-Free Returns | 30-Day Full Refund Guarantee | TGpao Official Commitment
Effective Date: January 27, 2026
TGpao is committed to providing you with an exceptional shopping experience. We offer a clear and convenient Return & Refund Policy for all TGpao products purchased through our official website (https://tg77pao.com) and the Amazon marketplace.
1. Return Conditions
1.1 Free No-Question-Asked Returns
Validity Period: Within 7 days from the date of product delivery confirmation.
Product Condition: The product must be unused, unopened, with all original tags, accessories, and packaging intact and in resalable condition.
How to Initiate: Please initiate a return request and communicate details through the official channels of the purchasing platform (e.g., Amazon Buyer-Seller Messaging System or the “My Orders” page on our official website).
1.2 Defective or Damaged Product Returns/Exchanges
Validity Period: Within 48 hours from the date of product delivery confirmation.
Process: Please contact us immediately via the platform’s messaging system and provide clear photos or videos as evidence. Upon our review and confirmation, we will arrange a free return or exchange for you (including covering return shipping costs).
2. Refund Process & Timeline
Once we receive and inspect your returned item, your refund will be processed according to the following guidelines:
| Refund Reason | Review Timeline | Refund Processing Timeline | Refund Method |
|---|---|---|---|
| Lost in Transit | Within 1 business day | Within 2 business days after approval | Original payment method |
| Damaged Product / Wrong Item Shipped | Within 3 business days | Within 3 business days after approval | Original payment method |
| Cosmetic Flaws / Minor Non-Core Function Issues | After confirming a solution with customer | Resolved within 7 business days (exchange or partial refund supported) | As mutually agreed |
| Items eligible under “Free No-Question-Asked Returns” | After receiving and inspecting the return | Within 5 business days | Original payment method (non-defective returns subject to return shipping fee deduction*) |
Note: For returns not due to product defect, the customer is responsible for return shipping costs.
3. Platform-Specific Processes
3.1 Amazon Orders
Please initiate the return request directly through your Amazon account and choose to return to an Amazon FBA warehouse.
Once the returned item is received at the FBA warehouse, the refund will be processed automatically by Amazon’s system, typically without further action required from you.
3.2 Official Website Orders
Please log into your account on our official website and submit a return request in the “My Orders” section.
Upon approval, we will email you a prepaid return shipping label. Please use this label to ship the item back to our designated return warehouse address.
4. Exceptions (Non-Returnable Items)
The following categories of items are not eligible for no-question-asked returns:
Customized or Personalized Products (e.g., engraved items, products made to special specifications).
Final Sale / Clearance Items (clearly marked as such on the product page).
Digital Products (e.g., e-guides, download codes).
Products damaged due to customer misuse, improper storage, or unauthorized modification.
For genuine defects in customized or clearance items, we will still provide a resolution in accordance with Section 1.2 of this policy.
5. Contact Us
If you have any questions about our Return & Refund Policy, please contact us via:
For Amazon orders: Use the “Contact Seller” feature within your Amazon account.
For official website orders: Email tg@tg77pao.com or submit a request through the “Help Center” on our website.
We will respond to all inquiries within 1-2 business days.